E. A. COE

In a contemporary culture where civility among humans sometimes lapses, Heartspoken is a timely reminder of its benefits. Ms. Cottrell polishes the old tool of note writing to suggest how easily we can positively affect the lives of others. The emotional return possible from the few moments invested in a well-timed note is compelling. The author’s primer provides complete guidance on how to do this, when to do it, and why we should. A relevant document for compassionate people of all ages.