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Heartspoken

Heartspoken

How to strengthen connection in a digital world...at home and at work

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Connection with Others

“The need for connection and community is primal, as fundamental as the need for air, water, and food.” ~ Dean Ornish

Science has shown that the happiest, most resilient individuals are those who have forged strong relationships with other people.

Elizabeth at a board meeting sitting around a table with several board members having a conversation
October 12, 2026 by Elizabeth H. Cottrell

How Can a Small Nonprofit Cultivate Board Members and Turn Them Into Ambassadors?

Short answer Thank each board member personally for the specific things they do, keep them supplied with stories from your work, and invite them to …

Read moreHow Can a Small Nonprofit Cultivate Board Members and Turn Them Into Ambassadors?
Elizabeth sitting at a table with three volunteers and gratefu for their help.
October 12, 2026 by Elizabeth H. Cottrell

How Can a Small Nonprofit Thank Volunteers So They Stay Committed?

Short answer Thank each volunteer for the specific thing they did, soon after they did it, and tell them what difference it made. Recognition that …

Read moreHow Can a Small Nonprofit Thank Volunteers So They Stay Committed?
Elizabeth feeling shy and holding a pen and envelope
October 12, 2026 by Elizabeth H. Cottrell

How Can I Build Donor Relationships If I’m Shy About Talking to Donors?

Short answer: Start with notes. Writing lets you choose your words at your own pace, and a few warm notes give you and the donor something to talk …

Read moreHow Can I Build Donor Relationships If I’m Shy About Talking to Donors?
October 12, 2026 by Elizabeth H. Cottrell

Be Swift to Love: A Benediction for Everyone Who Serves

[Updated 2026] Some words stay with you for years. For me, one of those is a benediction, or blessing, given at the closing Eucharist of the 2010 …

Read moreBe Swift to Love: A Benediction for Everyone Who Serves
Elizabeth lat her desk ooks busy with no extra time - clock on wall
October 12, 2026 by Elizabeth H. Cottrell

How Can a Nonprofit Executive With No Extra Time Keep Up With Donor Notes?

Short Answer Set aside fifteen minutes a week, keep everything you need in one place, and write three to five short notes in a single sitting. That …

Read moreHow Can a Nonprofit Executive With No Extra Time Keep Up With Donor Notes?
Two women listening to each other
October 11, 2026 by Elizabeth H. Cottrell

Start by listening: The First Step in Building Lasting Donor, Prospect, and Volunteer Relationships

Listening may be the most powerful tool in your whole connection toolbox. “Listening is music to another’s heart. It is the unspoken …

Read moreStart by listening: The First Step in Building Lasting Donor, Prospect, and Volunteer Relationships
Elizabeth at her desk wondering how many letters she can write to a donor without bothering them.
October 10, 2026 by Elizabeth H. Cottrell

How Often Should a Small Nonprofit Contact Donors Without Bothering Them?

Short answer: Plan on at least one personal, no-ask contact each season, plus a prompt thank-you after every gift, so that your thank-yous and …

Read moreHow Often Should a Small Nonprofit Contact Donors Without Bothering Them?
Illustration of Elizabeth H. Cottrell considering what to write in a handwritten donor thank-you note.
October 9, 2026 by Elizabeth H. Cottrell

What Can I Write to a Donor When I’m Not Asking for Money?

Short Answer Write about one specific thing their past gift made possible, described in a sentence only you could write, and close without any …

Read moreWhat Can I Write to a Donor When I’m Not Asking for Money?
girl in mirror dreaming of fame
October 9, 2026 by Elizabeth H. Cottrell

Never Forget What You Can Do

Inspired by the poem “Famous” Never forget what you can do. I forget all the time, don’t you? I forget that I’m able to do …

Read moreNever Forget What You Can Do
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HEARTSPOKEN

“Elizabeth has created one of the most valuable books you’ll ever own and will refer to over and over for years to come.” ~ Lydia Ramsey, Business Etiquette and Modern Manners Expert 

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